Agreement to Terms
By accessing and using ExploreWizard's services and website (exrlhre-wwzard.com), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
About Our Services
ExploreWizard provides tourist bus services throughout Britain, including England, Scotland, and Wales. Our services include guided tours, transportation, and related tourist activities.
Business Address: 24 Prince Edward St, Birkenhead CH41 4HT, United Kingdom
Contact: +447375905633
Booking and Reservations
Booking Process
- All bookings are subject to availability
- Confirmation is required before any booking is considered final
- Payment may be required to secure your reservation
- Special requirements must be communicated at time of booking
Booking Changes
- Changes to bookings are subject to availability and may incur fees
- Changes must be requested at least 48 hours before departure
- Some promotional fares may not be changeable
Cancellation Policy
Customer Cancellations
- Cancellations more than 7 days before departure: Full refund minus administrative fee
- Cancellations 3-7 days before departure: 50% refund
- Cancellations less than 3 days before departure: No refund
- No-shows: No refund
Our Cancellations
- We reserve the right to cancel tours due to weather, safety, or insufficient bookings
- Full refund will be provided for cancellations initiated by us
- We are not liable for consequential losses
Safety and Conduct
Passenger Responsibilities
- Follow all safety instructions provided by our staff
- Remain seated while the vehicle is in motion
- Respect other passengers and our staff
- No smoking, excessive alcohol consumption, or illegal substances
- Report any safety concerns immediately
Our Rights
- We reserve the right to refuse service to anyone behaving inappropriately
- Passengers may be removed from tours for safety or conduct violations
- No refund will be provided for removals due to misconduct
Liability and Insurance
Our Liability
- We maintain appropriate insurance for our operations
- Our liability is limited to the value of your booking
- We are not liable for delays caused by factors beyond our control
- Personal belongings are carried at passenger's own risk
Passenger Insurance
We strongly recommend that passengers obtain appropriate travel insurance to cover personal belongings, medical expenses, and trip cancellation.
Pricing and Payment
- All prices are in British Pounds (GBP) and include VAT where applicable
- Prices are subject to change without notice until booking is confirmed
- Payment terms will be specified at time of booking
- Additional charges may apply for special services or route changes
Weather and Force Majeure
Tours may be modified or cancelled due to:
- Severe weather conditions
- Natural disasters
- Government restrictions
- Public health emergencies
- Other circumstances beyond our reasonable control
In such cases, we will offer alternative arrangements or refunds where possible.
Photography and Privacy
- Photos and videos may be taken during tours for promotional purposes
- By participating, you consent to such photography unless you opt out
- Personal data is handled according to our Privacy Policy
- You may photograph during tours where safe and permitted
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
Contact Information
For questions about these Terms of Service or to make a complaint:
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated revision date. Continued use of our services constitutes acceptance of modified terms.